Terms and Conditions

Introduction

Welcome to Clean Sweep Quality LLC ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website located at https://cleansweepquality.com/ ("Website") and the services we offer. By accessing or using our Website and services, you agree to comply with and be bound by these Terms.

Services

We provide professional cleaning services to residential and commercial clients in Arizona. Our services include, but are not limited to:

  • Regular housekeeping

  • Deep cleaning

  • Office cleaning

  • Commercial workspace cleaning

Booking and Scheduling

  • Appointments: Residential services can be booked through our Website, by phone, or via email. Commercial services can be booked by phone or email.

  • Confirmation: All bookings are subject to confirmation via email or phone. You will receive notifications for appointment confirmation, reminders (72 hours and 3 hours before the appointment), and promotional deals via text or email.

  • Cancellation Policy: Cancellations or rescheduling must be made at least 48 hours in advance. Late cancellations may incur a $50 fee.

Contract Termination

  • Termination of Contracts: If you wish to terminate a contracted service agreement, you are required to pay 100% of the contract value.

  • Service Guarantee: If the agreed service does not meet the agreed-upon standards within 12 hours of completion, Clean Sweep Quality LLC must be notified in writing that it does not meet terms and Clean Sweep Quality LLC will send a team member within 24 hours to address the issue at no additional charge.

Pricing Terms

  • Pricing Basis: Pricing is determined by the condition of the residence and the type of cleaning service requested.

  • Estimates: Estimates are based on the information provided at the time of booking. If the residence is not walked and evaluated prior to pricing, the estimate is subject to change upon arrival.

  • Additional Charges: Our team members will notify the customer of any additional charges before starting service. These charges must be agreed upon at the start of the service.

  • Disagreement on Additional Charges: If the additional charges are not agreed upon, Clean Sweep Quality LLC will proceed with the cleaning services as described in our "Types of Residential Cleanings."

  • Mandatory Service Charge: If the customer chooses not to proceed with any services, a mandatory $90 service charge will apply to cover expenses incurred, including time, travel, and administrative costs.

Payment Terms

  • Pricing: All prices are listed in U.S. dollars and are subject to applicable taxes.

  • Payment Methods: We accept cash, credit cards, online payments, and business checks.

  • Payment Schedule: Payment is due upon completion of services unless otherwise agreed upon.

  • Late Payments: Late payments may result in additional charges or suspension of services.

Client Responsibilities

  • Access: Clients must provide safe and adequate access to the property.

  • Environment: The service area must be free from hazards, excessive clutter, and dangerous conditions.

  • Valuables: Clients are responsible for securing valuables. We are not liable for loss or damage to items not properly secured.

Liability and Limitations

  • Damages: We will exercise reasonable care in delivering our services. Any claims for damage must be reported in writing to info@cleansweepquality.com within 24 hours of service completion.

  • Limitations: Our liability is limited to the amount paid for the specific service in question.

Guarantees and Warranties

  • Service Guarantee: If you are not satisfied with our service, please contact us in writing via email at info@cleansweepquality.com within 24 hours for issue areas at no additional charge.

  • Disclaimer: We make no other warranties, express or implied, regarding the services provided.

Privacy Policy

Your use of our Website is also governed by our Privacy Policy.

Intellectual Property

All content on the Website, including text, graphics, logos, and images, is the property of Clean Sweep Quality LLC and is protected by intellectual property laws.

Governing Law

These Terms are governed by the laws of the State of Arizona. Any disputes arising out of or relating to these Terms shall be resolved in the courts of Arizona.

Communication and Opt-Out

By booking an appointment, you agree to receive text and email notifications for appointment confirmation, reminders (24 hours and 3 hours before the appointment), and promotional deals. If you wish to opt out of these communications, please contact us at info@cleansweepquality.com.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website signifies your acceptance of the revised Terms.

Contact Information

For questions or concerns regarding these Terms, please contact us at:
Email: info@cleansweepquality.com
Phone: (602) 492-5740

Revision Date: 01/02/2025